Returns and refunds
RETURNS
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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Shipping charges will not be refunded unless the return is a faulty item.
To start a return, you can contact us at info@tovami.com. Please note that returns will need to be sent to the following address:
Albert Plesmanweg, 20, Goes, 4462 GC, Netherlands
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Netherlands, shipping your goods may take longer than expected.
You can always contact us for any return questions at info@tovami.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tovami.com.
Shipping
It is no problem to ship to the UK and Ireland, overseas in the rest of the world is more challenging because of the size of the boxes. Please contact us beforehand and we will propose a solution
It depends on where you are. Within the EU it takes usually 1-3 days to arrive. We have almost always all complete sets in stock and these are therefore directly available for shipment. The spare parts can take longer before they will be shipped, for logistical reasons. Overseas deliveries can take anywhere from 7-16 days. We will always keep you up to date about the expected delivery time
We use all major carriers, and local courier partners. Depending on your location we might contact you to decide what will be the best form of transport
We aim to always have all the complete sets, racing screens and subframes in stock. In total there are over 200 complete sets in stock at our warehouse in Holland. The seperated parts (i.e. a left sidepanel) will be produced after they are ordered and therefore have a longer lead time.
- In Holland and Belgium free shipping above 80 euro order value, from 0 to 80 8 euro
- In the EU approximately 30 euro for the bigger boxes
- UK around 75 for the bigger boxes and 30 for the smaller boxes
Our bodywork
We recommend to first install the set on the bike so that the holes that need to be drilled can be drilled before there is paint on the parts. The same counts for the small adaptations that sometimes need to be made. After that the parts should be cleaned with acetone before sanding and primering.
Because of our special ultrastrong resin we need less layers of polyesther for getting sufficient strenght and cohesion. When you hold one part in your hand you might think its rather thin and flexible. However once installed on the bike it is very firm because of the total cohesion. The advantage is obvious: an extremely lightweight product!
This usually speaks for itself, but of course not everyone has the same level of experience when it comes to working on motorcycles. We are working on manuals but you can always contact us for support.
Product
We always aim for making sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Custom made or ordered products cannot be returned. Please look at our return policy for further details
In general our products are standardized. The only product that can be customized is the seatpad. The thickness can be made thicker or tinner. Beware that the lead time is 3 to 4 weeks before this can be shipped. Also this product cannot be returned as it is customized
Company
We are based in the Netherlands and therefore well positioned geographically for the distribution of our products. Also many professional raceteams and headquarters of bike manufacturers are present in the Netherlands. This enables us to get the latest models fast and develop the products in conjunction with these teams.
Of course, if you have a registrered motorcycle (racing) company or own a raceteam we are happy to cooperate. Please contact us for the possibilities.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.